VO1 Terms of Service
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Welcome to VO1 – Virtual Office for New Businesses (“VO1”, “we”, “us”, “our”). These Terms of Service govern your use of our virtual office services, including the provision of a business address at 1260/1 Queens Road, Melbourne VIC 3004.
By subscribing, you agree to these terms.
1. Services Provided
VO1 provides a prestigious street address for official correspondence only (e.g., from ASIC, ATO, banks, licensing bodies). We receive, scan, and email official mail to you same-day.
We do not accept packages, parcels, or general/personal mail (e.g., marketing, magazines). Such items may be returned or refused at our discretion.
2. Subscription & Payment
– Monthly subscription (cancel anytime with 7 days’ notice).
– First month trial pricing available.
– Payments processed via secure gateway (PayPal). Late payments may suspend service.
3. Address Use and Compliance
– You may use the address for ASIC registered office, business name, ABN, GST, and official purposes.
– We provide a signed occupier consent letter upon request.
– Consent is valid only while your subscription is active and paid . Upon cancellation or non-payment, consent is automatically revoked.
– You are solely responsible for notifying ASIC of any change to your registered office or business address within 28 days (Form 484 or online). Failure is your liability.
4. Cancellation & Termination
– Cancel via Paypal, vo1 account dashboard or email to info@vo1.com.au. Service ends at billing cycle end.
– No refunds for partial months (except 30-day guarantee on first payment).
– We may terminate for breach (e.g., misuse of address, non-payment).
5. Liability & Limitations
– We handle official mail with reasonable care but are not liable for delayed/lost mail due to third parties (Australia Post).
– No liability for missed deadlines, fines, or losses from unnotified mail.
– Service provided “as is” – no guarantee of delivery times beyond same-day scanning.
6. Changes to Terms
We may update these terms – continued use means acceptance. We will notify you of material changes.
Contact: info@vo1.com.au
Refund & Cancellation Policy
- 30-Day Money-Back Guarantee: If you’re not 100% satisfied in the first 30 days, we’ll refund your initial payment in full – no questions asked.
- Monthly Subscriptions: Cancel anytime with 7 days’ notice via your account dashboard or email to info@vo1.com.au. Service continues until the end of the current billing cycle – no prorated refunds for partial months.
- Annual Plans: No refunds after 30 days (except guarantee). Early cancellation does not entitle to refund of remaining months.
- Service Revocation: Upon cancellation or non-payment, your address consent is revoked – you must update ASIC within 28 days (your responsibility).
- Refunds processed within 7–10 business days to original payment method.
Need help?
We aim for happy clients – if there’s any issue, just reply to your welcome email!