Overview
Refund & Cancellation Policy
- 30-Day Money-Back Guarantee: If you’re not 100% satisfied in the first 30 days, we’ll refund your initial payment in full – no questions asked.
- Monthly Subscriptions: Cancel anytime with 7 days’ notice via your account dashboard or email to info@vo1.com.au. Service continues until the end of the current billing cycle – no prorated refunds for partial months.
- Annual Plans: No refunds after 30 days (except guarantee). Early cancellation does not entitle to refund of remaining months.
- Service Revocation: Upon cancellation or non-payment, your address consent is revoked – you must update ASIC within 28 days (your responsibility).
- Refunds processed within 7–10 business days to original payment method.
Need help?
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